Capital Title’s Club 100

Capital Title (along with Insurance One and John Adams) utilizes a customer feedback tracking platform called Listen360. With this platform, feedback requests are sent out to Realtors and Loan Officer’s after every closing that we perform asking them the likelihood of referring Capital Title to a business colleague or friend (the standard net promoter score question). We can then track the service we are providing to our clients and directly tie their response to the service provided by the Branch, Transaction Coordinator, Lender Liaison, Processor and Closer. As a result of this feedback, we would like to recognize the following employees who have scored 100 in 2019. They have been inducted into our newly formed Club 100. Congratulations to:

  • Aleksander Stoljevski (Troy)
  • Candace Harvey (Clinton Twp)
  • Michael Piotrowski (Clinton Twp)
  • Cassidy Buchanan (Clarkston)
  • Jessica Keeler (a.k.a. Jessica Bates-Stovall, Clarkston)
  • Linda Beebe DePyper (Clarkston)
  • Melissa Wolf (Ann Arbor)
  • Evette Hughes (Ann Arbor)
  • Patrick Hurley (Ann Arbor)
  • Quarlita Smith (Birmingham)
  • Tracy Elick-Kuenzel (Rochester, now Birmingham)
  • Tyeissia Ross (Birmingham, now Troy)
  • Cheryl Bremberry (West Bloomfield)

In addition to individual scores, there are 2 branches who have scored a perfect 100 in 2019. Kudos to Rochester and our new West Ann Arbor branch. If you missed our first video with the 3 Clarkston Transactions Coordinators, check out the Capital Title Facebook page as we will be adding additional videos with the members of this club, as they share their “secret sauce” in keeping their customers happy!

Check out what our Clarkston Transaction Coordinators say is their “secret sauce” here!

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